LWD STUDIO / LONEWOLF DIGITAL
Effective Date: 19 September 2025
These Terms & Conditions (“Terms”) set out the terms under which LoneWolf Digital, trading as LWD Studio (“LoneWolf Digital”, “LWD Studio”, “we”, “us” or “our”), provides digital, creative, design, marketing and related services to its clients (“Client”, “you” or “your”).
By accepting a quotation, signing up for a service, making payment, instructing LoneWolf Digital to begin work, or using our services, you acknowledge that you have read, understood and agreed to these Terms.
1. GENERAL SERVICES
LoneWolf Digital provides digital, creative, design, branding, website, marketing, content and related services.
The exact services included in a Client’s package will be communicated through the applicable quotation, proposal, package description, invoice, service agreement or other written communication.
LoneWolf Digital will make reasonable efforts to deliver services professionally and within agreed timeframes. Specific results, including sales, leads, website traffic, social media growth or revenue, are not guaranteed unless expressly agreed in writing.
2. KICKSTART PROGRAMME
The Kickstart Programme is a fixed-term service package offered by LoneWolf Digital.
2.1 Monthly Fee
The Kickstart Programme is charged at:
R749 per month
The standard Kickstart Programme has a minimum commitment of:
24 months (2 years)
The total contractual value of the 24-month commitment is therefore:
R749 × 24 months = R17,976
The Client agrees to pay the applicable monthly fee via debit order for the duration of the 24-month commitment.
2.2 Commencement of the Contract
The 24-month commitment begins on the agreed commencement date of the Client’s Kickstart Programme.
The commencement date may be recorded on the Client’s invoice, quotation, onboarding documentation, service agreement or other written confirmation from LoneWolf Digital.
2.3 Payment
The monthly Kickstart fee of R749 is payable in advance or on the agreed billing date, via debit order, each month.
The Client is responsible for ensuring that payment is made on time.
Where a payment fails, is reversed, or remains unpaid, LoneWolf Digital may request that the outstanding amount be settled within 5 days, before suspending services.
2.4 Cancellation by the Client
The Client may request cancellation of the Kickstart Programme by providing LoneWolf Digital with at least 30 calendar days’ written notice.
The 30-day notice period does not remove the Client’s financial obligations under the 24-month commitment.
The Client remains responsible for the applicable monthly fees falling due during the 30-day notice period.
2.5 Early Cancellation Fee
If the Client cancels the Kickstart Programme before the end of the initial 24-month commitment, the Client will be responsible for an early cancellation fee equal to 50% of the outstanding balance remaining on the contract.
For the purposes of this agreement, the outstanding balance means the total monthly fees that would have remained payable between the effective cancellation date and the original expiry date of the 24-month commitment.
The early cancellation fee is therefore calculated as:
Remaining months × R749 × 50%
2.6 Early Cancellation Examples
For clarity, the following examples demonstrate how the early cancellation fee is calculated:
If 12 months remain:
12 × R749 = R8,988 outstanding
50% cancellation fee = R4,494
If 10 months remain:
10 × R749 = R7,490 outstanding
50% cancellation fee = R3,745
If 6 months remain:
6 × R749 = R4,494 outstanding
50% cancellation fee = R2,247
If 3 months remain:
3 × R749 = R2,247 outstanding
50% cancellation fee = R1,123.50
These examples are provided for clarity and do not replace the actual calculation applicable to the Client’s account at the time of cancellation.
2.7 Notice Period and Final Account
The Client’s final account may include:
- Any unpaid invoices or amounts already due;
- The applicable R749 monthly fee(s) falling due during the 30-day notice period; and
- The applicable early cancellation fee equal to 50% of the remaining balance for the unexpired portion of the 24-month commitment.
Once all applicable amounts have been settled, the Kickstart Programme will be considered cancelled.
2.8 Completion of the 24-Month Commitment
Once the initial 24-month commitment has been completed, the Client may continue using the Kickstart Programme on a month-to-month basis, subject to the applicable monthly fee and any updated service terms communicated by LoneWolf Digital.
After the initial 24-month commitment has been completed, the Client may cancel the ongoing service by providing 30 calendar days’ written notice.
The 50% early cancellation fee will not apply after the initial 24-month commitment has been completed.
2.9 Suspension for Non-Payment
If the Client fails to make a payment when due, LoneWolf Digital may suspend some or all services until the account is brought up to date.
Suspension of services due to non-payment does not automatically terminate the Client’s 24-month commitment.
The Client remains responsible for amounts due under the Kickstart Programme, subject to applicable law.
3. QUOTATIONS & PRICING
All quotations provided by LoneWolf Digital will specify the applicable services and pricing where appropriate.
Unless otherwise stated, quotations are valid for 14 days from the date issued.
A quotation may be revised where the Client requests additional services, changes the scope of work, or provides information that materially changes the requirements of the project.
Prices for third-party services, including hosting, domains, software, plugins, advertising platforms, printing and other external services, may be charged separately unless expressly included.
4. PAYMENT TERMS
Invoices must be paid by the due date stated on the invoice.
LoneWolf Digital reserves the right to pause or suspend work or services where an account is overdue.
The Client remains responsible for payment of services already provided, approved expenses and applicable third-party costs.
Any bank charges or transaction fees associated with payments may be the responsibility of the Client where applicable.
5. PROJECT SCOPE
Each project or service package will have an agreed scope.
The agreed scope may be recorded in a quotation, proposal, package description, invoice, email, message or other written agreement.
Work requested outside the agreed scope may incur additional charges.
Additional work will only be included in the original price where LoneWolf Digital has expressly agreed to include it.
6. CLIENT RESPONSIBILITIES
The Client agrees to provide LoneWolf Digital with all information, content, images, logos, documents, access credentials, approvals and other materials reasonably required to provide the services.
The Client is responsible for ensuring that information supplied to LoneWolf Digital is accurate and complete.
The Client is also responsible for ensuring that any materials supplied to LoneWolf Digital may legally be used.
LoneWolf Digital will not be responsible for delays or additional costs caused by incomplete, inaccurate or late information supplied by the Client.
7. REVISIONS & APPROVALS
Where revisions are included in a service or project, the number or nature of those revisions will be communicated to the Client.
A revision generally means an adjustment to an existing concept or deliverable.
A request for a completely new concept, significant change in direction or work outside the agreed scope may be treated as additional work and may incur an additional fee.
Once the Client has approved a final design, document, website or other deliverable, further changes may be charged separately.
8. PROJECT TIMELINES
LoneWolf Digital will make reasonable efforts to meet agreed deadlines.
Timelines may be affected by:
- Delayed Client feedback;
- Missing content or information;
- Late payments;
- Changes to the project scope;
- Technical problems;
- Third-party providers;
- Platform outages; or
- Circumstances outside LoneWolf Digital’s reasonable control.
Where a delay is caused by the Client, the original completion date may be adjusted accordingly.
9. WEBSITE & DIGITAL SERVICES
Where LoneWolf Digital provides website or digital services, the Client acknowledges that websites and digital services may depend on third-party technologies.
These may include hosting providers, domain registrars, software platforms, plugins, APIs, payment providers, email services and other external systems.
LoneWolf Digital cannot guarantee uninterrupted operation of third-party services.
Unless specifically included in the agreed package, ongoing hosting, domain registration, software subscriptions, premium plugins, maintenance, security services and other third-party costs may be charged separately.
10. CONTENT
The Client is responsible for providing accurate and approved content unless content creation has specifically been included in the agreed service.
The Client remains responsible for the accuracy of business information, product descriptions, prices, contact information, legal information and other content supplied for publication.
LoneWolf Digital is not responsible for inaccuracies contained in Client-approved content.
11. INTELLECTUAL PROPERTY
Unless otherwise agreed in writing, ownership of final approved work will transfer to the Client only after all applicable invoices have been paid in full.
LoneWolf Digital retains ownership of:
- Unused concepts;
- Drafts;
- Working files;
- Internal templates;
- Processes;
- Methods;
- Pre-existing materials;
- Internal tools; and
- Other materials created independently of the Client’s final deliverables.
Unless specifically agreed, LoneWolf Digital is not required to provide editable or source files.
Third-party assets remain subject to their respective licence terms.
12. PORTFOLIO & MARKETING
Unless the Client requests otherwise in writing, LoneWolf Digital may display completed work created for the Client in its portfolio, website, social media, presentations, case studies and other promotional materials.
Where appropriate, LoneWolf Digital may identify the Client or Client’s business when displaying the work.
Confidential or unreleased projects will not be publicly displayed before the agreed release date where such a restriction has been communicated to LoneWolf Digital in writing.
13. CONFIDENTIALITY
Both parties agree to keep confidential information received from the other party private and not disclose it unnecessarily to third parties.
Confidential information may include business information, financial information, passwords, customer information, strategies, documents and other information that is reasonably understood to be confidential.
This obligation does not apply to information that is already publicly available or which must be disclosed by law.
14. THIRD-PARTY SERVICES
LoneWolf Digital may use third-party providers when delivering services.
Third-party services may include hosting, domains, software, plugins, payment systems, advertising platforms, stock libraries, email services and other digital tools.
LoneWolf Digital is not responsible for third-party price increases, outages, policy changes, technical failures or discontinuation of third-party services.
Where a third-party service is required for the Client’s project, the Client may be responsible for the associated cost.
15. CANCELLATION & TERMINATION
For services that are not subject to a fixed-term agreement, either party may request cancellation in writing, subject to the applicable project or service agreement.
Where work has already commenced, the Client remains responsible for payment for work completed, services provided and approved expenses incurred before cancellation.
Cancellation of the Kickstart Programme is specifically governed by Section 2 of these Terms.
LoneWolf Digital may suspend or terminate services where the Client materially breaches these Terms, fails to make required payments, or engages in conduct that makes it unreasonable for LoneWolf Digital to continue providing the services.
16. REFUNDS
Payments for completed services, work already performed, approved expenses and third-party costs are generally non-refundable, subject to applicable law.
Where a refund is appropriate, the amount will be determined based on the circumstances, work completed and expenses incurred.
Cancellation of the Kickstart Programme does not automatically entitle the Client to a refund of previous monthly payments.
17. WARRANTIES & RESULTS
LoneWolf Digital will provide its services with reasonable care and skill.
However, LoneWolf Digital does not guarantee specific commercial or marketing results, including:
- Sales;
- Revenue;
- Leads;
- Website traffic;
- Search rankings;
- Social media followers;
- Engagement;
- Advertising performance; or
- Customer conversions.
Results can be affected by factors outside LoneWolf Digital’s control.
18. CLIENT APPROVAL
The Client is responsible for reviewing and approving final materials before publication or use.
The Client should carefully check:
- Names;
- Spelling;
- Prices;
- Contact details;
- Addresses;
- Links;
- Product information;
- Legal information; and
- Other relevant content.
Once the Client has approved a deliverable, the Client accepts responsibility for the accuracy of the approved information.
19. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, LoneWolf Digital will not be liable for indirect, incidental, special or consequential losses arising from the use of its services.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
20. CLIENT INDEMNIFICATION
The Client agrees to indemnify LoneWolf Digital against claims, losses, damages, liabilities and reasonable costs arising from materials, content, information or intellectual property supplied by the Client where the Client did not have the necessary rights or authority to use those materials.
21. FORCE MAJEURE
LoneWolf Digital will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control.
This may include natural disasters, power outages, internet failures, cyber incidents, strikes, government action, illness, supplier failures, platform outages and other unforeseen circumstances.
22. CHANGES TO THESE TERMS
LoneWolf Digital reserves the right to update these Terms from time to time.
Any changes will not automatically alter an existing fixed-term agreement unless agreed in writing or where the change is required by applicable law.
23. GOVERNING LAW
These Terms are governed by the laws of the Republic of South Africa.
The parties agree to first attempt to resolve any dispute through good-faith communication.
If the dispute cannot be resolved, either party may pursue the remedies available under applicable South African law.
24. ENTIRE AGREEMENT
These Terms, together with the applicable quotation, proposal, invoice, service agreement or other written agreement, constitute the agreement between LoneWolf Digital and the Client in relation to the services provided.
If there is a conflict between these Terms and a specific written agreement, the specific written agreement will take precedence to the extent of the conflict.
25. ACCEPTANCE
By accepting a quotation, signing an agreement, signing up for a service, paying an invoice or deposit, instructing LoneWolf Digital to begin work, or using services provided by LWD Studio, the Client confirms that they have read, understood and agreed to these Terms & Conditions.